We want you to be completely satisfied with your purchase from Grandbaby Gear. If for any reason you're not happy with your order, you may return it for a refund or exchange within 30 days of purchase.

To be eligible for a return or exchange, the product must be in its original, unused condition and in its original packaging. Please note that certain items, such as personalized or custom-made products, may not be eligible for return or exchange.

To initiate a return or exchange, please contact our customer service team by email or phone. We'll provide you with a Return Merchandise Authorization (RMA) number and instructions for how to ship the product back to us. Please note that customers are responsible for the cost of return shipping.

Once we receive the returned product and verify its condition, we'll issue a refund or exchange according to your preference. Refunds will be credited to the original payment method used for the purchase, and exchanges will be shipped out promptly.

Please note that refunds may take up to 5-7 business days to process depending on your bank or credit card company. If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact us. We're here to help you every step of the way.